Warranty Policy

Warranty Policy

At Baby Blossom & Bloom, we stand behind the quality of our products. This warranty policy outlines the coverage, terms, and claim procedures for products purchased from our store.

Warranty Coverage Overview

Our warranty covers manufacturing defects and workmanship issues under normal use conditions. This includes:

  • Structural defects in frames, wheels, and mechanisms
  • Manufacturing faults in materials and stitching
  • Faulty components that affect product functionality
  • Defects in electronic components (where applicable)

What Is NOT Covered

The warranty does not cover:

  • Normal wear and tear from regular use
  • Damage from accidents, misuse, or improper care
  • Damage from unauthorized repairs or modifications
  • Cosmetic damage that doesn't affect functionality
  • Products purchased from unauthorized retailers

Warranty Duration by Product Category

Travel Systems & Strollers

Standard Warranty: 2 years from date of purchase

Coverage: Frame, wheels, folding mechanisms, harness systems, and brake components

Fabric & Accessories: 1 year from date of purchase

Note: Many of our premium brands offer extended manufacturer warranties - see brand-specific details below.

Car Seats

Standard Warranty: 1 year from date of purchase

Coverage: Structural integrity, harness systems, and adjustment mechanisms

Important: Car seats have expiration dates (typically 6-10 years from manufacture). Warranty does not extend beyond the manufacturer's expiration date.

Safety Note: Car seats involved in accidents must be replaced and are not covered under warranty.

Nursery Furniture

Standard Warranty: 2 years from date of purchase

Coverage: Structural defects, drawer mechanisms, hardware, and finish defects

Assembly: Products must be assembled according to manufacturer instructions. Improper assembly voids warranty.

Bedding & Textiles

Standard Warranty: 6 months from date of purchase

Coverage: Manufacturing defects in materials and stitching

Care Requirements: Products must be cared for according to care label instructions.

Accessories & Small Items

Standard Warranty: 6 months to 1 year (varies by product)

Coverage: Manufacturing defects affecting functionality

How to Make a Warranty Claim

If you believe your product has a manufacturing defect covered under warranty, please follow these steps:

  1. Contact Us: Email us at support@babyblossomandbloom.com with "Warranty Claim" in the subject line
  2. Provide Details: Include your order number, date of purchase, product name, and a detailed description of the issue
  3. Submit Photos: Attach clear photos showing the defect or issue
  4. Proof of Purchase: Provide your original receipt or order confirmation
  5. Assessment: Our team will review your claim within 2-3 business days
  6. Resolution: If approved, we'll arrange repair, replacement, or refund as appropriate

Required Information for Claims

  • Order number or receipt
  • Date of purchase
  • Product name and model number
  • Clear photos of the defect
  • Description of the issue and when it occurred
  • Proof that the product was used according to instructions

Manufacturer Warranties

Many products we sell come with additional manufacturer warranties that may offer extended coverage or additional benefits. These warranties are provided directly by the brand and are separate from our store warranty.

Registering Manufacturer Warranties

We strongly recommend registering your products with the manufacturer to activate extended warranty coverage:

  • Check the product packaging or manual for warranty registration cards
  • Visit the manufacturer's website to register online
  • Keep your proof of purchase for manufacturer warranty claims
  • Some manufacturers offer extended warranties beyond our standard coverage

Making Manufacturer Warranty Claims

For manufacturer warranty claims:

  1. Contact the manufacturer directly using the information provided with your product
  2. Provide proof of purchase from Baby Blossom & Bloom
  3. Follow the manufacturer's specific claim procedures
  4. If you need assistance, contact us and we'll help facilitate the process

Warranty Remedies

Depending on the nature of the defect and product availability, we may offer:

  • Repair: We'll arrange for the product to be repaired at no cost to you
  • Replacement: We'll replace the defective product with an identical or comparable item
  • Refund: In cases where repair or replacement isn't possible, we'll issue a refund
  • Parts Replacement: For minor issues, we may send replacement parts for you to install

Return Shipping for Warranty Claims

For approved warranty claims:

  • We'll provide a prepaid return label for items that need to be returned
  • Large items may qualify for collection service
  • Keep all original packaging when possible to facilitate returns

UK Consumer Rights

This warranty is in addition to your statutory rights under UK consumer law, including the Consumer Rights Act 2015. Your statutory rights are not affected by this warranty policy.

Under UK law, products must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

You have the right to reject faulty goods within 30 days of purchase for a full refund.

Contact Information

For warranty claims or questions about coverage:

Email: support@babyblossomandbloom.com
Subject Line: Warranty Claim - [Your Order Number]
Response Time: 2-3 business days

Important Safety Information

Product safety is our top priority. If you experience any safety concerns with a product:

This warranty policy was last updated on 27 November 2025.